1. Who We Are
Bahtera Labs Pte. Ltd. is the data controller for personal information collected through this website and through our service engagements. Our registered address is 18 Cross Street, #11-08 China Square Central, Singapore 048423.
2. What Personal Data We Collect
We collect personal data in the following ways:
- Contact forms: name, email address, and optionally phone number and a message.
- Engagement work: where necessary, business contact details, process descriptions, and access credentials to tools you ask us to configure on your behalf.
- Cookies and analytics: technical data about how you use our website (see Section 5).
We do not collect sensitive personal data (such as identity card numbers, financial account details, or health information) through this website.
3. Legal Basis for Processing
We process personal data under the following bases as recognised by Singapore's Personal Data Protection Act 2012 (PDPA):
- Consent: for marketing communications and non-essential cookies, where you have opted in.
- Contractual necessity: to carry out a service engagement you have commissioned.
- Legitimate interests: for responding to enquiries and maintaining website security.
4. How We Use Your Data
- To respond to your enquiry or service request.
- To carry out and complete a service engagement.
- To send you updates related to your engagement or account (not marketing, unless you have opted in).
- To improve our website and understand how visitors use it.
- To comply with legal and regulatory obligations.
We do not sell your personal data to third parties. We do not use it for advertising on other platforms.
5. Cookies
Our website uses cookies to support basic functionality and, where you consent, to understand site usage through analytics. For a full explanation of the cookies we use, please see our Cookie Policy.
6. Third-Party Services
We may share data with the following types of third-party service providers where necessary:
- Hosting and infrastructure: providers who store and serve this website securely.
- Analytics: services such as Google Analytics, used only if you have consented to analytics cookies.
- Communication tools: email service providers used to respond to enquiries.
All third parties we work with are required to handle your data in accordance with applicable data protection law.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purpose for which it was collected:
- Enquiry data: up to 12 months after the last contact, unless a service engagement follows.
- Engagement data: up to 3 years after the engagement closes, for record-keeping purposes.
- Analytics data: as configured in the analytics provider, typically 14 months.
8. Data Security
We apply reasonable security measures to protect personal data against unauthorised access, loss, or alteration. These include access controls, secure transmission (HTTPS), and restricted staff access to engagement data. In the event of a data breach that is likely to cause significant harm, we will notify affected individuals and the Personal Data Protection Commission (PDPC) in line with the PDPA Notification of Data Breaches obligation.
9. International Data Transfers
Where personal data is transferred outside Singapore (for example, to cloud services hosted elsewhere), we ensure that comparable standards of protection apply, consistent with the PDPA's transfer limitation obligation.
10. Your Rights
Under Singapore's PDPA, you have the right to:
- Access personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Withdraw consent where processing is based on consent, at any time.
- Request deletion of personal data we no longer have a legitimate reason to retain.
- Lodge a complaint with the Personal Data Protection Commission at pdpc.gov.sg.
To exercise any of these rights, contact us at [email protected]. We aim to respond within 10 business days.
11. Children's Privacy
Our services are directed at business owners and professionals aged 18 and above. We do not knowingly collect personal data from individuals under 18.
12. Third-Party Links
This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you read their policies separately.
13. Changes to This Policy
We may update this policy from time to time. Where changes are material, we will note the updated date at the top of this page. Continued use of our website after a change constitutes acceptance of the updated policy.
14. Contact Us
For any privacy-related questions or to exercise your rights, please contact:
- Email: [email protected]
- Address: Bahtera Labs Pte. Ltd., 18 Cross Street, #11-08 China Square Central, Singapore 048423